1.We guarantee all our display, modules, spare parts (Silan Chip) for TWO years.
2.We provide technology training for free, which contains the operation and maintenance training of the LED screens in the factory.
3.After warranty , we also can offer you the parts for replacement at our bottom price.
4.After sales, if you have any problem about our product, you can inform us by Email, we will reply you at once when we get it and offer you a good solution to solve the problem.
5.We also could solve problems for you until it recovers well by remote control!
1.Delivery time: Accomplish manufacturing within 25 days after receiving the deposit.
2.Before delivery, we will test the display, and keep it light up for 72 hours, and check all the parts of the display to confirm it is Ok for delivery.
1.We can assist the training and technical support for the customer in the factory, if the customer requires so.
2.We could send our engineer to guide the installation for you. But the relevant cost should be paid by your esteemed company.
3.Our technicians will offer CAD Drawing to show how to install the LED Display rightly and fast, of course, if you need.
1. How to choose the rational product model of the LED display Corresponding with the LED display’s best viewing distance, size, application & installation, there will be many optional product models fit for each specific project. ROI & Budget is also very important factors.
2. What is best viewing distance, how to calculate the best viewing distance of the LED display Best viewing distance refers to the distance from the LED display, where the people can see a whole and clear picture of the image on the LED display. There’s 2 ways to calculate the best viewing distance: one is by the pixel pitch, one is by the diagonal. There’s also the reason why there’s different viewing distance for same model LED display, also different viewing distance for same size LED display.
3. Why there's different viewing distance for same model of the LED display & different viewing distance for same size of the LED display. There’s 2 ways to calculate the best viewing distance: one is by the pixel pitch, one is by the diagonal. There’s also the reason why there’s different viewing distance for same model LED display, also different viewing distance for same size LED display.
4. How to achieve the free online support: 1>Download our remote control software. 2>Install the remote control software. 3>After installation, you will get your PC's IP address and your password, 4>Offering our service dept your PC's IP address and your password, 5>Then we can remote control your PC, and show you how to make the correct hardware and software set up and program making.